Frequently Asked Questions

Shipping + Returns

When will my order ship?

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We ship mainly with UPS and depending on where you live, shipping can take 3 to 5 business days once received by the carrier.

What is your return policy?

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Please contact us with ANY concerns about your order and we are more than happy to accommodate you. We have a 7 day return guarantee!


Do I need to refrigerate Crude bone broth?

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Yes! Make sure to keep it in the fridge once it is opened.

How can you serve the bone broth to pets?

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Ideally meant to be used as a food topper, but it can be frozen into ice cubes or fed as a liquid treat.

How long does a bottle last once opened?

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You want to use it within 10 days of opening. 

Can I feed your bone broth to my cat?

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Yes! Our products are safe for your kitty and even extra healthy for him or her because cats have a higher moisture requirement than pups do.

What if my pet doesn’t like Crude?

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We guarantee our product and offer full refunds within 7 days if your pet isn’t loving it.

My dog is a picky eater, will this help?

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Absolutely! Our product was intended for those pups who like to snub their food. Just a splash can make all the difference.

My pet is very sensitive to new foods. How can I introduce your bone broth?

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We love to help sensitive dogs and cats feel better. Our bone broth should help reduce sensitivity and irritation. You will want to introduce it slowly by adding 1 teaspoon per 10lbs of body weight. Increase to the recommended amount over a time frame of 4-7 days!

Can I freeze your broth?

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Absolutely! Some pups and kitties do not drink or eat that much. Make sure to transfer the broth to a freezer-safe container (do not freeze in glass to avoid glass breaking) and then thaw as needed! You can also freeze the broth into ice cubes!

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