Frequently Asked Questions
Shipping + Returns
When will my order ship?
We ship mainly with UPS and depending on where you live, shipping can take 3 to 5 business days once received by the carrier.
What is your return policy?
Please contact us with ANY concerns about your order and we are more than happy to accommodate you. We have a 7 day return guarantee!
Do I need to refrigerate Crude bone broth?
Yes! Make sure to keep it in the fridge once it is opened.
How can you serve the bone broth to pets?
Ideally meant to be used as a food topper, but it can be frozen into ice cubes or fed as a liquid treat.
How long does a bottle last once opened?
You want to use it within 10 days of opening.
Can I feed your bone broth to my cat?
Yes! Our products are safe for your kitty and even extra healthy for him or her because cats have a higher moisture requirement than pups do.
What if my pet doesn’t like Crude?
We guarantee our product and offer full refunds within 7 days if your pet isn’t loving it.
My dog is a picky eater, will this help?
Absolutely! Our product was intended for those pups who like to snub their food. Just a splash can make all the difference.
My pet is very sensitive to new foods. How can I introduce your bone broth?
We love to help sensitive dogs and cats feel better. Our bone broth should help reduce sensitivity and irritation. You will want to introduce it slowly by adding 1 teaspoon per 10lbs of body weight. Increase to the recommended amount over a time frame of 4-7 days!
Can I freeze your broth?
Absolutely! Some pups and kitties do not drink or eat that much. Make sure to transfer the broth to a freezer-safe container (do not freeze in glass to avoid glass breaking) and then thaw as needed! You can also freeze the broth into ice cubes!